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Support Engineer Intern

Company Overview

We are a technology managed services and consulting company located in Nassau County, LI. We service the SMB market in the LI/NYC areas and are offering an internship which offers practical work experience and an introduction to the multi-faceted world of IT Managed Services.  

Job Summary

We are seeking self-motivated candidates with a “Can Do” attitude who can appreciate the challenging yet rewarding work environment that we offer.  You must work well as a member of a team, as well as independently on assignments.  This is a great opportunity to gain hands-on experience in the Managed Services field.  We place a high emphasis on Customer Service, so a calm, friendly demeanor is beneficial.

Responsibilities and Duties

  • Respond to user requests for service, troubleshoot problems and help develop solutions.

    Support PC hardware components, desktop operating system software, and application software.

    Perform minor repairs to equipment

    Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

    Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

    Monitor backup systems and procedures to ensure data security.

    Record activities, solutions and other responses to request for service in a ticketing system.

    Assist in maintaining inventory records and documentation for equipment.

    Contribute to technical documentation and participate in policy, procedure, and standards development.

    Assist users in determining appropriate software solutions to meet needs.

    Develop and provide user training for basic hardware and software use.

    Provide backup technical support for network equipment (switches, routers etc…)

    Maintains open communication and positive working relationship with staff.

    Perform other tasks/projects as assigned.

Qualifications and Skills

Must have an automobile and be willing to travel throughout Nassau, Suffolk, and the 5 boroughs of NYC

Minimum of one year of college or trade school education in a business, communications or computer related field.

A basic understanding of computer network cabling and network file and print services.

Able to work in a fast-paced, high-pressure work environment.

Excellent oral and written communications skills

Excellent customer service skills

Able to interact effectively with all levels of internal company and customer contacts

Able to work in a team environment and as a self-starter; be able to work well independently with little supervision

 

 

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