It's 6:00 Sunday night and your weekend is winding down. Your focus shifts to the week ahead, and you are pleased with its direction and what you have been tasked with. Like many of your colleagues, you know that your success comes as a direct result of honed skills coupled with a sense of pride in getting the job done right. You feel energized and empowered. You are happy for the opportunities to collaborate, to share your knowledge with highly skilled team members, and interested that they share theirs. Yes, it is Sunday and you are looking forward to the week, feeling positive about your career, your work and your goals. That is because you know us, you know our culture, our professionalism and our unwavering commitment to success. Who are we?
We are IVIONICS, a fast paced and rapidly growing Technology Services Provider, addressing the needs of small to mid-sized clients in the New York Tristate area. Our world class Help Desk and Field Services Teams are based out of our new facility conveniently located just off the L.I.E. in Hauppauge, NY. Our expert Consultants and Certified Project Teams design and implement robust solutions that exceed the expectations and needs of organizations looking for insight and direction for their IT needs.
IVIONICS is a remarkable company and as such we are experiencing a tremendous period of growth. As a result, we are looking for a few exceptional, highly motivated and team orientated professionals who are eager to grow both personally and professionally within our organization. We will work with you to help develop technical skills through hands on mentoring and systematized training programs. We invite you to invest in your future, and at the same time help us attain our goals. If you feel that you are the precise type of candidate we are looking for, raise your hand and act now.
The role of our Level 1 Support Engineer requires a technically sound and resourceful approach to solving technical challenges. You will provide hands-on technical support services for customer-related technologies that include fulfilling requests, configuring and installing numerous technology assets while escalating the more challenging issues that arise. Upon escalation, the ticket will be assigned to a senior engineer and where appropriate, that team member will work with you towards a resolution, making for a hands on training experience.
Responsibilities and Duties
Qualifications and Skills